Privacy Policy
Effective Date: 16/04/2025
Website: https://esamzenhom.com
At EsamZenhom.com, the privacy of our visitors is a top priority. This Privacy Policy outlines the types of information we collect and how we use, protect, and handle that information.
If you have any questions or need more information about this policy, please contact us at support@esamzenhom.com.
Consent
By using our website and services, you consent to our Privacy Policy and agree to its terms.
Information We Collect
We may collect personal information in the following situations:
- Direct contact: When you reach out to us, we may collect your name, email, phone number, and the contents of your message or attachments.
- Account registration or service use: We may request your name, company name, address, email, and phone number.
- We will always explain the purpose of data collection at the time it is requested.
How We Use Your Information
We use the collected information to:
- Operate and maintain the website and related services.
- Improve, customize, and expand our offerings.
- Understand user behavior and preferences.
- Communicate with you for support, marketing, or updates.
- Enhance security and prevent fraud.
Google User Data
If applicable, we follow Google’s data protection policies:
- Google user data is only used to operate and improve our services.
- We do not sell, transfer, or share Google data with third parties except as required by law.
- Google data is handled per Google Workspace API usage guidelines.
- Data is not used to train AI or ML models.
- Only authorized users and systems have access to Google data.
For concerns, contact support@esamzenhom.com.
Data Protection Practices
To ensure your data is secure, we implement:
- Encryption of data in transit and at rest.
- Strict access control with role-based permissions.
- Regular security audits to monitor and address vulnerabilities.
- Data minimization, collecting only what is necessary.
- Secure storage in protected environments.
Data Retention & Deletion
We retain personal data only as long as necessary:
- Account Data: Kept while the account is active. You may request deletion anytime.
- Google Data (if applicable): Removed when access is revoked.
- Support & Communication Data: Retained for up to 12 months.
- Log Files: Stored for up to 6 months for analytics and security.
To request data deletion, email us at support@esamzenhom.com. We will delete your personal data unless legally obligated to retain it.
Use of AI Tools (ChatGPT)
We may use AI tools such as OpenAI’s ChatGPT to enhance support and interaction:
- Messages may be processed via the ChatGPT API for response generation.
- OpenAI does not use this data to train models or store it permanently.
- Your data is not shared or sold to third parties.
- Interactions on platforms like Telegram, Instagram, or others remain protected by their respective platform’s security measures.
Third-Party Service Providers
We may engage trusted third parties (e.g., hosting or analytics providers) to help operate our services. These partners only access data necessary for their functions and must comply with strict data protection protocols.
Log Files
Like many websites, we use log files. These may include:
- IP addresses
- Browser types
- Internet service providers (ISP)
- Timestamps and referring/exit pages
This information is not linked to personally identifiable data and is used for site analytics and security.
Cookies and Web Beacons
We use cookies to enhance your experience. You can manage or disable cookies via your browser settings.
Your Rights
You have the right to:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
To exercise these rights, email support@esamzenhom.com.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site indicates acceptance of these changes.